This is my second bad experience with FedEx ground and I will never use FedEx again. The first time, I sent a $600 La Pavoni Espresso machine to my in-laws. FedEx lost the package and it took way too long to process the claim.
This time, I had to ship my 15″ Apple Laptop. I used the identical packaging that it came in, so I figured it would be safe. The box went through hell and back and thankfully I wrote the AWB number on the side of the package or it would have been lost too. The original label had been ripped off and the box must have been dropped on end repetitively. The foam packing actually separated and was ripped off at the glue seem.
The worse damage was the crease on the end of my laptop. Fortunately it’s still working, but Apple said the minimum cost to fix the case is about $600 and it’s not covered under Applecare. See photos below.
FedEx denied my claim and blamed the problem on the packaging and packing. This was the original, non-retail, packing and packaging that Apple sent the computer in. I think it was adequate. Like I said, I’ll never use FedEx again. But, I guess shame on me for trying to save a little in shipping and using ground service instead of air!