I’ll Never use FedEx again

This is my second bad experience with FedEx ground and I will never use FedEx again. The first time, I sent a $600 La Pavoni Espresso machine to my in-laws. FedEx lost the package and it took way too long to process the claim.

This time, I had to ship my 15″ Apple Laptop. I used the identical packaging that it came in, so I figured it would be safe. The box went through hell and back and thankfully I wrote the AWB number on the side of the package or it would have been lost too. The original label had been ripped off and the box must have been dropped on end repetitively. The foam packing actually separated and was ripped off at the glue seem.

The worse damage was the crease on the end of my laptop. Fortunately it’s still working, but Apple said the minimum cost to fix the case is about $600 and it’s not covered under Applecare. See photos below.

FedEx denied my claim and blamed the problem on the packaging and packing. This was the original, non-retail, packing and packaging that Apple sent the computer in. I think it was adequate. Like I said, I’ll never use FedEx again. But, I guess shame on me for trying to save a little in shipping and using ground service instead of air!

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Stationery

Q. For our stationery we want to use raised printing like thermography. Is this processes laser compatible?

A. Although thermography is inexpensive, it is essentially a “plastic” ink that has been heated to give a raised effect. If your laser printer is hot enough, thermography will make a mess out of both stationery and printer. A better form of raised printing is Engravalith. You could also engrave your stationery, but this process is very expensive.

Ask the Expert is a column which helps provide solutions for the small business owner. Our Expert is Matthew Greger, President of The Business Helper. Please eMail your questions to Matthew Greger.

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Microsoft Access

Q. We are looking to upgrade our Access database to include all departments and remote offices. However, this means Macs and PCs will now need to use the database. Can we continue to use Access?

A. The short answer is no, not directly. I recommend researching the cost to move your database to FileMaker Pro. This database integrates well with Microsoft Office and is cross platform compatible.

Ask the Expert is a column which helps provide solutions for the small business owner. Our Expert is Matthew Greger, President of The Business Helper. Please eMail your questions to Matthew Greger.

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File Management

Q. I have a hard time finding files and applications on my computer. How can I locate what I’m looking for?

A. Let’s take this from a different approach. A computer is no different than the filing cabinets, in boxes, desks, garbage cans, etc. that are in your office. Or for that matter, it’s no different than your son’s or daughter’s room (now we all know that can be scary).

Organization is the key. Put all your applications into the Program Files or the Applications directory, then make aliases or shortcuts of the applications and put them in the Apple Menu or in the Start Menu.

For your documents, do NOT save them in the applications folder. Create a virtual filing cabinet (a main folder) and organize your folders and files within. Either use the default “My Documents” or “Documents” folder or create a folder in the root of the hard drive, then create an alias or shortcut on your desktop for easy access. Now you are ready to create the drawers, your main subjects in subfolders. These might be titled something like Projects, Artwork, Databases, Business, etc. Finally, you can save your documents within these main subfolders or create additional subfolders.

Now, don’t forget to maintain this organization. Take the time to file, save, your documents in their correct place and finding them will be simple.

Ask the Expert is a column which helps provide solutions for the small business owner. Our Expert is Matthew Greger, President of The Business Helper. Please eMail your questions to Matthew Greger.

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Database Estimate


Q. This is my first experience developing a database. When asking a consultant for an estimate, should I have to pay for this estimate?

A. Let’s break this down into two parts; 1) an estimate and 2) a spec or needs analysis.

For the estimate you should not have to pay anything. It’s just that, an estimate based on what it has taken to complete a similar project in the past. An estimate is usually based on an hourly rate and will usually be given in a range such as $10,000 to $15,000.

A spec or needs analysis, sometimes referred to as a detailed estimate, is a much more involved process and a fee is usually charged. This fee will be based on the amount of time it will take the consultant to work up the spec. This analysis is the blueprint for your project. It’s a fairly detailed plan of how you are going to proceed. And, just because you contract with a consultant to do the spec, you may not want them to complete the project. You can take the spec and do the project yourself or hire another consultant if you were not completely happy. However, the consultant who wrote up the spec probably is now intimate with your project.

Ask the Expert is a column which helps provide solutions for the small business owner. Our Expert is Matthew Greger, President of The Business Helper. Please eMail your questions to Matthew Greger.

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